01
Using Zentro services
Please provide accurate information and use Zentro services lawfully.
By placing an order, approving a repair, accepting a quotation or requesting a paid service, you agree to the terms that apply to that transaction.
Accurate information
You are responsible for providing accurate contact, device, delivery, billing and service information and telling us when relevant details change.
Availability and quotations
Website availability, estimates and quotations can change where stock, diagnosis, supplier availability, third-party systems or technical conditions change.
02
Repair services
Repairs are handled according to the device, fault, agreed service and any approved quotation.
Some faults cannot be fully diagnosed until the device is inspected. Additional work or parts may require your approval before proceeding.
Diagnosis and additional faults
Inspection can reveal additional faults, liquid damage, prior repair issues or component failures that were not visible when the repair was booked.
Data and backups
Back up important data before handing over a device wherever possible. Data-recovery work must be agreed separately where offered.
03
Marketplace purchases
Product descriptions, condition grades, prices and availability apply at the time of purchase.
Where a product offers Fair, Good, Excellent or another condition grade, the selected condition forms part of your order.
Product condition
Refurbished or pre-owned devices may show cosmetic wear consistent with the selected condition grade. Functional checks, battery information and included accessories should be read from the individual listing.
Stock and pricing
Orders are subject to product availability and successful payment. If a genuine pricing or stock error prevents fulfilment, Zentro may offer an alternative or cancel/refund the affected item.
04
Business IT services
Business IT support can be provided under a quotation, support plan, project scope or managed-service agreement.
Response targets, included services, exclusions, service hours, licences and project deliverables are governed by the applicable plan or written agreement.
Service scope
Business IT work is limited to the agreed plan, ticket, quotation or project scope. Work outside that scope may require separate approval and charges.
Response and resolution targets
SLA or target times are service targets unless expressly stated otherwise in the written agreement. Resolution may depend on customer access, third parties, suppliers and the nature of the incident.
05
Payments, delivery and cancellations
Prices and applicable charges are shown before payment or approval where reasonably possible.
Delivery, collection, cancellation, return and refund rights can vary by product or service. Your statutory rights are not intentionally excluded by these terms.
Charges
Delivery, collection, courier, onsite, licence, hardware, project or other charges are shown where applicable and can be separate from the base product or service price.
Consumer rights
Where UK consumer law applies, these terms operate alongside your statutory rights. Nothing here is intended to remove rights that cannot lawfully be excluded.
06
Warranty, responsibility and liability
Warranty coverage depends on the specific product or service supplied.
Nothing in these terms is intended to exclude liability where it cannot legally be excluded. Customers should keep appropriate backups of important data unless a specific data service has been agreed.
Warranty claims
Warranty does not normally cover unrelated faults, accidental damage, misuse, liquid damage, unauthorised alteration or other exclusions stated for the relevant product or repair.
Third-party services
Some services depend on couriers, payment providers, software vendors, cloud providers, manufacturers or other third parties. Their own terms and availability may also apply.
07
Complaints and governing law
Contact Zentro promptly if something has gone wrong.
We aim to resolve service issues fairly. Unless another written agreement says otherwise, these terms are intended to be governed by the laws applicable in England and Wales, subject to mandatory consumer rights.
Complaints
Contact Zentro with your order, repair or support reference and a clear description of the problem so we can review the relevant records.
Changes to these terms
Zentro may update website terms from time to time. Existing confirmed transactions remain subject to the agreement and legal rights that applied to that transaction.
NEED CLARIFICATION?
Talk to Zentro before proceeding.
If a term is unclear or you need the conditions for a specific repair, purchase or Business IT service, contact us before proceeding.
