01
Information we collect
Only information needed to provide, secure and improve Zentro services.
The exact information we hold depends on how you use Zentro. We aim to collect only what is relevant to the service you request.
Contact and account details
Name, email, phone, company details, delivery addresses and other contact information you provide when making an enquiry, booking a repair, placing an order or requesting Business IT support.
Service and transaction data
Repair references, device details, order information, payment status, support tickets, delivery choices and communications required to fulfil or support your request.
02
How we use your information
We use personal information to deliver services and operate Zentro responsibly.
We do not sell personal information to advertisers. Information is used for service delivery, security, support, accounting and legal purposes.
Provide and support services
To process repairs, orders, Business IT requests, quotations, delivery, payments, warranty and customer-support communications.
Security and legal obligations
To protect customers and Zentro, prevent abuse, keep appropriate business records and comply with legal or regulatory obligations.
03
Sharing, security and retention
Access is limited to what is necessary.
We use reasonable technical and organisational safeguards and keep records only for as long as reasonably required for operational, warranty, accounting, security or legal purposes.
Trusted service providers
We may use providers for hosting, communications, payments, delivery, technical systems and professional services. They should receive only the information necessary for their role.
Retention
Retention periods vary by record type. We keep records for operational, warranty, accounting, security, contractual and legal purposes, then delete or anonymise them when no longer reasonably required.
04
Your privacy rights
You may have rights over the personal information we hold about you.
Depending on the circumstances and applicable UK data-protection law, these can include access, correction, deletion, restriction, objection and data portability rights.
Making a request
Contact Zentro with your name, contact details and the nature of your privacy request. We may need to verify your identity before disclosing or changing personal information.
Privacy complaints
If you are unhappy with how a privacy matter has been handled, contact us first. You may also have the right to complain to the UK Information Commissioner's Office.
QUESTIONS ABOUT PRIVACY?
Contact Zentro
If you have a privacy question or want to exercise a data-protection right, contact us and include enough information for us to identify the relevant record.
