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HELP CENTRE
Frequently Asked Questions
Straight answers about repairs, orders, warranties, delivery and Business IT support.
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Choose a topic or search any question below. FAQ answers are managed centrally from Zentro Admin.
How long does a laptop or mobile repair take?+
Many common laptop and mobile repairs can be completed within 24–48 hours once the required parts are available. Zentro confirms the expected turnaround after diagnosis.
Do you offer warranty on laptop and mobile repairs?+
Yes. Applicable repair warranty terms are confirmed with the repair or quote before work begins.
Do you provide pickup and delivery for repairs?+
The repair journey can support drop-off, collection and courier options, subject to service availability and location.
Which laptop and mobile brands do you support?+
Zentro is designed to support popular laptop and mobile brands including Dell, HP, Lenovo, Apple, Samsung, Google and Microsoft devices, with other brands handled where parts and service are available.
Can I track my laptop or mobile repair?+
Yes. Use the Track Repair page with the reference supplied after your repair request is submitted.
Is Business IT Support only for offices?+
Yes. Zentro Business IT Support is focused on offices and businesses, including networking, device management, cybersecurity, backups and software support.
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