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BUSINESS IT SUPPORT FOR UK TEAMS

IT support that keeps your business moving.

One accountable team for day-to-day support, Microsoft 365, cybersecurity, backups, networks, devices and IT projects — without the jargon.

Within 1 business hourRemote-first helpdeskOnsite when required
Zentro business IT support team
SUPPORT DESKOne place for every IT request.Reference-based triage · SLA priorities · clear ownership
01Fast triageImpact and urgency decide what gets attention first.
02Remote + onsiteRemote resolution first, onsite support where hands-on work is needed.
03Security-firstPractical account, device, backup and network controls built into support.
04Documented serviceTicket references, activity history and clear resolution notes.
WHAT WE SUPPORT

One IT partner for the systems your team relies on.

Choose ongoing managed support, a focused project or help with a specific technical area.

Tell us what you need
Device Management

Device Management

Lifecycle management for laptops and desktops, including onboarding, updates, configuration, user changes and secure retirement.

  • Device onboarding
  • Patch and update management
  • User access changes
Remote + onsiteManaged service
Backup & Continuity

Backup & Recovery

Business backup, recovery planning and restore testing designed to reduce downtime and protect critical data.

  • Cloud and local backup strategy
  • Restore testing
  • Microsoft 365 backup options
Remote + onsiteAssessment + managed service
User Support

Software Support

Support for Microsoft 365, Windows, productivity apps, printers, permissions and everyday business software issues.

  • Microsoft 365 support
  • Windows troubleshooting
  • Permissions and account help
Remote firstHelpdesk support
Procurement

Hardware & Procurement

Procurement support for laptops, desktops, monitors and accessories with setup, asset recording and deployment included where required.

  • Business hardware sourcing
  • Standardised device builds
  • Asset tagging and deployment
Remote + onsiteQuote + deployment
A BETTER SUPPORT FLOW

From issue to resolution without losing ownership.

Every request follows a simple operational path so users know what happens next and the support team has a clear record of work completed.

Raise a request
01Report

Send the issue, project or business requirement through one structured request.

02Triage

We classify impact, urgency and priority, then assign the right response target.

03Resolve

Remote support first where practical, with onsite work or vendor escalation when needed.

04Document

Resolution notes, time spent and customer-visible updates stay attached to the ticket.

SECURITY & RESILIENCE

Support that considers more than the immediate problem.

Good business IT support should reduce repeat issues and help protect the systems and data your organisation depends on.

Accounts & accessMFA, permissions, joiners/leavers and privileged access controls.
Devices & updatesSupported software, patching, secure configuration and endpoint oversight.
Backup & recoveryBackup planning, restore testing and continuity support for critical systems.
Network protectionSecure connectivity, firewall configuration and practical Wi-Fi segmentation.
SUPPORT OPTIONS

Choose the level of IT ownership your business needs.

Choose the support model that best matches your team, systems and level of IT ownership.

FOR SMALL TEAMS

Essential Support

Flexible IT help for businesses that need professional support without a fully managed contract.

Tailored quoteBest for smaller teams
  • Remote helpdesk
  • Microsoft 365 and user support
  • Device troubleshooting
  • Optional onsite visits
  • Clear ticket references
Critical response target2 hrOnsiteOptional
Discuss this plan
FOR IT-DEPENDENT TEAMS

Complete IT

Broader operational coverage for organisations that need priority response, security and continuity planning.

Custom monthly quoteFor growing / multi-site teams
  • Priority remote and onsite support
  • Security and backup management
  • Microsoft 365 administration
  • Asset and lifecycle oversight
  • Projects and vendor coordination
  • Service reviews and reporting
Critical response target30 minOnsiteAvailable
Discuss this plan
BUSINESS FEEDBACK

Support that makes IT easier to manage.

★★★★★

“Our office IT setup was seamless. Reliable team and outstanding support.”

Rhea BansalLeeds
★★★★★

“Very useful business IT consultation and no confusing jargon.”

Daniel WrightReading
REQUEST BUSINESS IT SUPPORT

Tell us what your business needs.

New customer, existing managed client or one-off project — use one form and we’ll route the request correctly.

Support hoursMonday–Friday, 9:00–18:00
Emailsupport@zentro.co.uk
Existing managed client?

Choose “Existing client support” and use an authorised contact email. The request can be created directly as a support ticket with SLA targets.

Relevant services *

You’ll receive a reference number so the request can be tracked and progressed.

BUSINESS IT FAQ

Common questions before getting started.

Track an existing request
Do you support businesses without an IT contract?+
Yes. Zentro can handle one-off projects, assessments and ad-hoc support as well as ongoing managed IT agreements.
Can you support staff remotely and onsite?+
Yes. Most issues can be triaged remotely first, with onsite support scheduled when hands-on work is required.
Do you manage Microsoft 365?+
Yes. We can support Microsoft 365 user administration, Exchange Online, Teams, SharePoint, OneDrive, licensing and migration work.
How do priorities and response targets work?+
Support requests are triaged by business impact and urgency. Response and resolution targets are configurable by support plan and priority.
Can you help with Cyber Essentials readiness?+
We can help identify common gaps such as account security, updates, device controls and network configuration, and support the technical preparation process.
Get a Quote